Relationship Program with Stakeholders

Braskem Idesa is a company committed to the communities, so it has developed a Relationship Program with Stakeholders, in order to provide updated information on the progress of the project, as well as listen and resolve doubts of different communities' representatives.

Open Houses

In open houses, the information is provided as "Information Modules" for members of the communities within the Area of Influence whose physical proximity to the Project is not critical or whose population density is important. As of 2011, there have been 5 events with a total participation of 1269 visitors as shown in the following graph:

Community Meetings

A presentation of the information is made in an intimate and personal format, through a forum, and without the aid of digital devices for a period of 45 to 60 minutes. After that, there is the opportunity for interaction with the community, under the mechanics of questions and answers.

To date, 6 meetings have been held with the attendance of over 800 participants:

Visits to Communities

The stakeholder engagement team makes continuous visits to the communities in the area of influence to listen and document feedback (interests, concerns, suggestions, comments, and complaints).

In the February 2012 to July 2015 period, a total of 1713 visits to the communities of area of influence has been generated, with 6809 face-to-face interactions.

Year Number of Visits Face to Face interacrions
2012 559 2050
2013 571 1578
2014 279 1480
2015 304 1701
Totals 1713 6809

Complaint and grievance mechanism

The objective was to build a relationship with stakeholders allowing them to participate and active feedback in the development of the Project, establishing an instrument of communication and attention to grievances and complaints, which can resolve issues of social interest in a systematic, transparent and monitored manner.

In this way, the Grievances and Complaints Mechanism was developed, with the following channels of communication for attention: Mailbox; Community telephone; Community Relationship Staff.

For the period from Feb/12 to Jun/15, 252 complaints have been recorded. The following table lists some of the most common complaint classifications and actions taken to address complaints:

Common complaints Actions
Dust Continuous irrigation
Roads Signs, Surveillance, Courses
Roads damage Roads repair
Hiring mechanism Community meetings with HR